• The following procedure for claiming a warranty applies to goods purchased by the Buyer from the Seller in the Seller's online store www.offroadshop.eu. The Buyer does not have the right to claim a warranty for defects that the Seller notified of at the time of concluding the contract for the sale of goods, or which, taking into account he had to know the circumstances under which the contract for the sale of goods was concluded.

  • The Buyer has the right to claim a warranty from the Seller only for goods that show defects caused by the manufacturer, supplier, or Seller, are covered by the warranty, and were purchased from the Seller.

  • During the warranty period, the Seller has the right to remove the defect in the goods free of charge after presenting the goods, including their accessories, documentation, and instructions to an authorized representative of the Seller, together with the warranty form and proof of payment. Goods can be claimed at the address: OFFROADSHOP.EU, Gorkého 37, Rimavská Sobota 979 01, or at any of the Seller's establishments or at the address of the person designated by him. At these places, the Seller is obliged to ensure the presence of a person handling complaints. Warranty complaints can be made via email sent by the buyer to the email address info@offroadshop.eu. When filing a complaint, attach a completed warranty form.

Information on service points for warranty service and post-warranty service is listed on the back of the warranty card, or they will be provided to the buyer by telephone or e-mail upon request, if necessary.

  1. The buyer must make a complaint about the goods without unnecessary delay after discovering the defect in the goods.

  2. As part of the complaint, the Seller or a person designated by him issues a confirmation of the application of the goods complaint to the buyer in a suitable form chosen by the Seller, e.g. in the form of e-mail or in written form, in which he indicates the defects of the goods.

  3. The seller or a person designated by him shall determine according to the provisions of § 2 letter m) of the Consumer Protection Act, the method of processing the complaint, depending on the defect in the goods the buyer complained about. The method of dealing with the complaint will be determined by the Seller or the person designated by him immediately, in complex cases within five (5) working days from the application of the complaint, in justified cases, especially if a complex technical evaluation of the condition of the goods is required, at the latest within thirty (30) days from the date of application of the complaint.

  4. After determining the method of handling the complaint, the Seller or a person authorized by him will handle the complaint immediately. In justified cases, the claim can be handled later. However, processing of the claim may not take longer than thirty (30) days from the determination of the method of handling the claim. The seller shall issue a written document about the processing of the claim no later than thirty (30) days from the date of application of the claim.

  5. The seller informs the buyer about the result of the complaint in the form agreed by them (e.g. by e-mail, registered letter). At the same time, he sends the buyer a written document in the same form according to point 10.8 of these GTC.

  6. If the buyer, who is a consumer, has filed a complaint within the first twelve (12) months from the conclusion of the contract for the sale of goods, the Seller may handle the complaint by rejecting it only on the basis of an expert statement or an opinion issued by an authorized or accredited person.

  7. If the buyer, who is a consumer, made a complaint after the expiration of twelve (12) months from the conclusion of the contract for the sale of goods and the Seller rejected it, the person who processed the complaint is obliged to indicate in the complaint handling document the person to whom the buyer can send the goods for expert assessment. If the buyer proves the Seller's responsibility for the claimed defect through a professional assessment, he can apply the claim again. A renewed claim cannot be rejected.

  8. The seller's right to apply the warranty to the buyer expires upon expiration of the warranty period, mechanical damage to the goods caused by the buyer, use of the goods in conditions that do not correspond to their properties, especially humidity, chemical and mechanical effects of the natural environment, unprofessional handling, service or neglect of the goods, damage to the goods excessive load or use in violation of the conditions stated in the documentation, in violation of general principles, technical standards or safety regulations, damage to the goods due to unpredictable and/or irreversible events, damage to the goods due to accidental destruction and accidental deterioration, damage to the goods by water, fire, static or atmospheric by electricity or other force majeure.

  9. The seller is obliged to deal with the complaint by (i) repairing the goods in question, (ii) exchanging the goods, (iii) returning the purchase price, (iv) paying an appropriate discount on the price of the goods, or (v) justifying the rejection of the goods complaint. Instead of removing the defect, the seller can always replace the item with a non-defective one, if this does not cause serious difficulties for the buyer.

  10. The warranty period is twenty-four (24) months. The warranty period is extended by the period during which the buyer could not use the goods due to the warranty repair of the goods.

  11. In the case of an exchange of goods, the new warranty period starts from the receipt of the new goods.

  12. All warranty repairs are free of charge if the right to claim the warranty has not expired by the time of their application.

  13. A defect in the goods is not the usual color or texture difference with natural materials (e.g. wood), textile and artificial materials or lacquered surfaces.

  14. For items sold at a lower price, the Seller is not responsible for a defect for which a lower price was negotiated.

  15. If it is a defect in the goods that can be removed, the claim will be dealt with by the Seller repairing the goods or replacing the defective goods. In the event that only a part of the item is defective, which can be replaced separately, the buyer is only entitled to the replacement of this part, not to the replacement of the entire item.

  16. If it is an unremovable defect, or one (1) repeated defect, or a larger number of different removable defects that prevent the goods from being used properly, the Seller will settle the claim by exchanging the goods for other functional goods of the same or better parameters, or the buyer will return the money for the goods. If it is an irreparable defect, but which does not prevent the goods from being used properly, the Seller will settle the claim by providing an appropriate discount to the buyer.

  17. For the purposes of the complaint, the occurrence of one (1) removable defect more than twice (2x) is considered to be a repeatedly removable defect.

  18. For the purposes of the claim, the occurrence of more than three (3) different removable defects at the same time is considered a greater number of different removable defects.

  19. In the event that the Seller rejects the claim, but the defect in the goods continues to exist and has not been removed by the Seller, the buyer may exercise his right to remove the defect through a court of law in the relevant court of the Slovak Republic.

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